Stay in contact with an accessible messaging system that's built into EasyContactNow. There's no need to manage or pay for a separate system, everyone in your contact centre can start using it straight away to improve responsiveness to customer queries.
Instant messaging is accessible throughout EasyContactNow, so whether you're solving a customer query or analysing reports you can always stay in touch with your colleagues.
Request and receive valuable information from your supervisor and other team members, while on call or chat, to help solve a customer enquiry quickly and effectively.
Create a dynamic and supportive work environment by allowing team members to reach out and collaborate together. Supervisors can keep their team motivated by being more accessible, providing instant guidance when required.
Immediately communicate important updates to everyone in your organisation without disrupting their productivity by broadcasting important messages to individuals, teams or your whole contact centre.
All messages are safe, secure and only accessible to colleagues within your contact centre.
Every message is saved in the chat history and can be retrieved later.
Control exactly who people can talk to with a comprehensive permissioning system.
Stay in touch across devices
Instant messaging is available both from the web and within Monitor for iPad allowing you to stay in touch with your colleagues across devices wherever you happen to be.