Drag and Drop IVR

Quickly build an intelligent IVR that's optimised for your business. Route incoming calls via menus, recorded messages and through to the right people. Calls can be rerouted instantly to match business demands.

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Create your IVR exactly the way you want it

Build in minutes

Combine as many of our powerful IVR components as you like, to create your ideal call flow from start to finish. Set up menus for routing, audio messages, transfers and other functions into a unique IVR that's tailored to your needs.

Change in seconds

Update components and re-route customers instantly so that your IVR is always up to date. Our drag and drop builder makes contingency planning and disaster recovery easy.

Tailored to your business

Manage inbound calls the way you want to make sure your customers receive the service they deserve.

ivr routing

Unique solutions

Every part of your IVR can be customised exactly how you want it. Choose from a library of components to build anything from a virtual reception to an automated credit card collection system. You can even add custom audio messages by uploading your own recordings or using our Text-to-Speech converter.

Skills-based routing

Making sure your calls are handled by the right people is fundamental. With our IVR you can build an intelligent call routing system to automatically distribute incoming calls to the team or individual who can provide the best assistance to a customer.

Components

Combine our powerful components to supercharge your IVR.

Menu

Map each connection to a number so customers can use their keypad to navigate through your IVR. Use an audio message to announce the options available.

Play message

Upload an audio file or use our Text-to-Speech converter to add greetings, updates or provide extra information to customers at any point in your menu.

Queue

Transfer calls to an inbound queue or even redirect calls to another IVR so that customers reach the right people, as quickly as possible.

Capture

Collect and store key presses from the customer with the Capture component. Add an audio prompt and save the data entered.

Post

Send customer information to a 3rd party service, allowing you to build data collection systems or verify their identity.

Dial

Transfer a call out of your system by entering a number for the IVR to automatically dial. Useful for transferring calls between departments or external locations.

Say digits

Repeat values stored in a variable back to customers using our Text-to-Speech converter. Customers can confirm their information to increase accuracy.

Outcome

Set an outcome against a call when the caller passes this component. Use it to dynamically update the outcome of the call based on the options selected.

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