Contact Centre Software Solutions

Efficient predictive dialling that multiplies agent productivity.

Powerful enterprise-ready features

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Outbound calls

Handle calls, maximise sales and agent productivity by swapping manual dialling for our preview, progressive or predictive dialling.

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Inbound calls

A flexible way to answer calls. Handle calls efficiently, maximize agent productivity and ensure your customers are connected to the right agent first time.

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Call recording

Automatically record every incoming and outgoing call, and play back recordings online.

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Interactive Voice Response (IVR)

Customise and create IVR systems to route calls, to the right people first time.

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Analytics

Get the most out of your resources with comprehensive, customisable reporting.

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Campaign management

Complete control over your contact centre's outbound dialling activity. Call exactly who you want, when you want.

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Supervisor tools

Track your contact centre performance in real time and monitor agents to help improve customer service.

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Integrations

Connect with your business systems for even greater efficiency.

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Pay As You Go

Easily manage your costs and avoid unexpected bills.

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What our customers are saying

“Data and agent reporting is very precise, we can monitor both very closely. The PAYG aspect of EasyContactNow means that we can trial a new product knowing the cost before we start dialling.”

Seb Weston
IT Director, Core Ventures

“Using EasyContactNow our productivity has increased, allowing our agents to spend more time on calls. The team can service our clients with good quality information to convert into leads.”

Kristian Benham
Managing Director, Money Claims

“EasyContactNow lets our analysts know who the person is on the end of the line instantly, that saves us about 30 seconds on every single telephone call.”

Ian McKenzie
IT Service Desk Manager, Sky

EasyContactNow's Eric

Get up and running in minutes and quickly start seeing the benefits. EasyContactNow is built on a scalable cloud platform so your contact centre can grow as fast as your business.

Data and agent reporting is very precise, we can monitor both very closely. The PAYG aspect of EasyContactNow means that we can trial a new product knowing the cost before we start dialling.

Seb Weston

IT Director, Core Ventures

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ECN Monitor for iPad

Straightforward pricing

Our Pay As You Go pricing structure is straightforward and easy to understand with no connection fees, no hidden charges and no capital investment - flexible to suit every budget and every business.

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New from our Blog

8×8’s new patent will send your agents productivity sky high

The struggles of the past After hearing an answer machine for the tenth time in a row agent productivity can decline and morale sink. Our records show that approximately half of all outbound consumer calls result in connection to an answer machine. Automatic dialling systems attempt to address this issue by using Answer Machine Detection […]

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Providing a good customer experience has never been more important

We are all customers and we all expect a certain level of customer service whether that’s purchasing goods or investing in a service. We judge businesses, organisations and even people on how they treat and interact with us. And now in a world full of businesses offering the same goods or services the competition is only getting fiercer.

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Cloud Contact Centre Systems

EasyContactNow is a scalable cloud platform for contact centre solutions of all sizes. This means our cloud contact centre software can grow as fast as your business. You’ll be able to modernise your business - unlike traditional systems, our predictive dialler doesn’t need to rely on conventional equipment or software in your office. EasyContactNow is both, flexible and versatile. Make and receive as many calls as you like and only pay for what you use.

When it comes to cloud call centre software; we're specialists and we have put many years of development into our inbound call and outbound call services. Make sure every call counts and customers get routed to the best possible agent when you create and customise your own IVR system - which can be done in mere minutes. We’re proud to also provide expert support and assistance to help you get started. We offer continual support when you are an EasyContactNow customer. All you need to do is contact us with your queries and you can try EasyContactNow completely free today.

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