Monitor for iPad

Keep up-to-date with what's happening in your contact centre from anywhere.

Download on theApp Store

Whether you're walking the office floor, working from home or away on business you can always access your live dashboard, real time status reporting and instant messaging anywhere you can get online.

Dashboard

A fully customisable dashboard to keep track of all the important activities.

A quick overview of performance statistics

Add your own combination of widgets to show the information and stats you need to keep up-to-date with your contact centre.

Your dashboard is always kept in sync with EasyContactNow on the web. Our range of widgets includes digestible activity and performance metrics, along with useful productivity tools like notes and to-dos.

Download on theApp Store

Status

See a live overview of all your contact centre activity.

Analyse activity

Get a snapshot of the current status of all staff and see how busy teams and queues are. Analyse activity and identify bottlenecks so resources can be diverted to keep everything running smoothly.

Use filters to focus on teams, individuals or queues to drill down into a detailed history of each person's interactions. See their daily statistics so you can identify your top performing staff.

Download on theApp Store

Instant messaging

Stay in touch with your colleagues wherever you happen to be.

Share information with colleagues instantly

Send and receive messages so being out of the office doesn't mean you're out of the loop. Instant Messaging is built in to EasyContactNow Monitor for iPad so you can stay in touch wherever you are.

Download on theApp Store