Complaints

We aim to provide you with the best possible service but sometimes things can go wrong. We take complaints very seriously so if you aren’t happy with our products or service we’ll do our very best to put things right.

Please give us the opportunity to put it right

If there’s something you’d like to talk to us about, please speak to one of our Customer Service advisers who will aim to resolve your issue straight away.

We’ve got various different teams ready to take your call so to help us get the right team for you, visit our contact us page.

Complaints Procedure

To make a complaint or to give us your views please contact us and we will do our best to resolve your problem to your satisfaction. If you are unhappy with the way your complaint has been handled you can ask for a senior manager to review the issue and deal with the case.

For further information please see our Complaints Code of Practice

Ombudsman Services

As with all Public Communications Providers, DXI has an Alternative Dispute Resolution scheme in place. We provide this through a third party, Ombudsman Services. If we cannot resolve your complaint through our handling process you may refer it to Ombudsman Services for adjudication. For further information please see the Ombudsman Services.

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