Integrate Your CRM to Help Gather Insights
With our open API you’ll be able to integrate CRM systems like Salesforce seamlessly so you can maintain consistency between your CRM and contact centre. Collect all the data you need and import it straight into your chosen CRM system. Ensure you and your team make productive calls by pulling data from your chosen CRM system and utilise it with our contact centre solution. You’ll have the ability to make manual calls with a click to dial from you CRM.
Monitor The Success of Your Business with Analytics
Access in-depth contact centre analytics from high level overviews to drilling down into specific details. Set KPI’s and monitor them, real-time from anywhere in the world. Enable better decision making and understanding in all areas of your contact centre from how many calls are being made to agent performance. You’ll be able to manage your teams effectively and increase productivity levels whether they’re sat next to you or working remotely.
Predictive Dialler Increases Talk Time
ContactNow supports all modes of automated outbound calling; predictive, preview and progressive. Giving you the freedom of choice and the power of instant change. The predictive dialler algorithm auto determines how many calls to make without breaking Ofcom’s abandoned call rules. Your agent’s will be able to reach more live customers, safe in the knowledge that they’ll never create silent calls or generate false positives.
Automate your calling, remove no answers, dead lines and answer machines. Increase talk time by up to 400%.
You no longer need to be sat next to your team to monitor their sales pitch. Listen in to all calls from any location.
Hook straight into your CRM systems with our open API or purpose built Salesforce and Zendesk integrations.
Advanced Custom Outcomes
Customise your call outcomes and trigger call backs, emails, and CRM systems from the touch of a button.
Never miss trick with free call recording, pause, resume and highlight.
Cleanse your data against DNCs, CTPS and TPS with ease and prioritise what datasets you want to dial.