Enhance & improve SLAs
Easily set up inbound call handling to effectively answer all your customer’s calls. Set up schedule callbacks so you’ll never forget to contact a customer. Log in and listen live to every call from anywhere. Ensure all your agents and their teams are performing and delivering great customer experiences. Have the option to playback and review calls to help train employees.
IVR Effectively Routes Customers
Ensure your customers are connected to the right agent, first time with our intelligent customisable IVRs. ContactNow’s easy-to-use drag and drop IVRs allows you to select from a library of features. Create and use your IVR just the way you want, from a virtual reception to guiding customers to the right department.
Zendesk Data Integrations
Supercharge your Help Desk with data integration between Zendesk and ContactNow. Integrate your phone system with Zendesk and teams will be able to communicate seamlessly not only with one another but with your customers too. Your teams will be able to effectively make and take calls from within your Zendesk data integration ticket management system.
Free your customers from being put on hold and call them back when the next agent becomes available.
Drag n Drop IVRs
Effectively handle calls so your customers can be routed to the right person, first time.
Quickly and efficiently take and make calls from Zendesk with our integration.
Ensure your customers are receiving exceptional customer service by listening to live calls. Or playback past calls for training purposes.
Readable reports to track your SLAs and monitor each user’s activity throughout the day.
Outbound Automated Dialler
Choose from predictive, preview or progressive dialling and increase talk time by up to 400%.