Inbound call management
Creating the right first impression when engaging with customers and prospects is critical to delivering an excellent customer experience. To do this effectively you need to have an efficient inbound call management software.
Our inbound call handling will ensure your customers can get through to the best skilled agent, fast. You can change how calls are handled, create call queues and even build your own IVR to deliver smart call routing for incoming calls.
Impress your customers with our inbound call handling which processes incoming calls quickly and efficiently. ContactNow’s inbound call management software will show every customer how much they matter to you. ContactNow gives you control over exactly how and when calls are answered.
“ContactNow lets our analysts know who the person is on the end of the line instantly, that saves us about 30 seconds on every single telephone call.”
IT Service Desk Manager, Sky
Free your customers from waiting on hold and let EasyCallBack wait for them. Then automatically call them back as soon as an agent is available.
ContactNow offers your customers the option to hold their place in the queue. They simply press 5 on their phone to register for a call back.
Alternatively, offer customers the opportunity to be dialled back on a number that is right for them. You can also restrict number ranges so that you keep control of your dialling costs.
No lost customers
Capture customer details and schedule a call in ContactNow. Your customers will never get put out by being kept on hold.
The workflow is simple to set-up and use. Administrators have a series of options to implement EasyCallBack on a queue by queue basis including queue thresholds and number restrictions.