Manage Inbound Calls

Discover a suite of advanced features to allow your contact centre to handle incoming calls effectively.

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inbound calls
inbound calls

Inbound call management

Creating the right first impression when engaging with customers and prospects is critical to delivering an excellent customer experience. To do this effectively you need to have an efficient inbound call management solution.

Impress your customers by handling incoming calls quickly and efficiently. Show every customer how much they matter to you. EasyContactNow gives you control over exactly how and when calls are answered.

Make sure your customers can get through to the right people, fast. You can change how calls are handled, create call queues and even build your own IVR to deliver smart call routing for incoming calls.

EasyCallBack™

Your customers have better things to do than queue.

easycallback

Free your customers from waiting on hold and let EasyCallBack queues for them. Then automatically call them back as soon as an agent is available.

EasyCallBack offers callers the option to hold their place in the queue. They simply press 5 on their phone to register for a call back.

Optionally offer customers the opportunity to be dialled back on a number that is right for them. You can also restrict number ranges so that you keep control of your dialling costs.

No lost customers

Capture customer details and schedule a call in EasyContactNow. Your customers will never get put out by being kept on hold.

Simple setup

The workflow is simple to use and set-up. Administrators have a series of options to implement EasyCallBack on a queue by queue basis including queue thresholds and number barring.

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