Completely Customisable – Easily build your IVR to match your customer requirements and improve service. Simply select the components you want and build your own IVR phone menu optimised perfectly for your business.
Intelligent Skilled-Based Routing – Free up your agents to handle higher value engagements. Manage all your inbound calls during office hours and out of office hours to ensure your customers receive the service they deserve.
Valuable insights – Capture real time data and voice recordings to make intelligent business decisions based on the data.
Easy Set Up – Your IVR can be set up and have customers routed in minutes.
Choice of billing – Pay As You Go, with no commitment and completely flexible, only pay for what you use or for businesses that have consistent monthly transaction volumes, choose an All Inclusive Licence and pay a fixed monthly rate.
Feature Filled Menu
Select the components to easily build up your IVR into the ideal intelligent skilled-based routing system.
Increase Customer Service & Satisfaction
An IVR system that is easy-to-use and reliable your customers will be routed to the right person, first time.
Reduce Operational Cost
With your customisable IVR you’ll easily be able to build your very own virtual reception to greet customers, and direct them to the correct department.
“Our call handling, the way we push calls through to our customers, the way we handle customers is a lot easier.”
Head of Infrastructure Support