IVR Systems
Quickly create your own customisable IVR solution with our flexible, drag and drop IVR builder.
Completely Customisable – Easily build your own IVR phone menu optimised for your business.
Intelligent Skilled-Based Routing – Effectively handle calls so your customers can be routed to the right people, first time.
Easy Set Up – Your IVR can be set up and have customers routed in minutes.
Drag And Drop IVR
Visualize and Create your Interactive Voice Response.
ContactNow drag and drop IVR builder simplifies application creation allowing you to build customer experiences easily. The IVR builder will help you connect customers to the right agent to ensure they receive the service they deserve.
You can choose from a library of actions and link them by dragging connectors between those actions. Every aspect of your Interactive Voice Response can be customised; call flow can be dynamically altered by obtaining instructions from the customer’s own systems, and up to the second data can be received from customer databases. Record your messages or use our Text to Speech, and build anything from a virtual reception to an automated credit card collection system.
Tailored to your business
Manage inbound calls the way you want to make sure your customers receive the service they deserve.
Unique solutions
Every part of your Interactive Voice Response can be customised exactly how you want it. Choose from a library of components to build anything from a virtual reception to an automated credit card collection system. You can even add custom audio messages by uploading your own recordings or using our Text-to-Speech converter.
Skills-based routing
Making sure your customers reach the right people quickly is fundamental. With our IVR builder, you can create an intelligent call routing system to automatically distribute incoming calls to the team or individual who can provide the best assistance to a customer.
Components
Combine our powerful components to supercharge your IVR.
Menu
Map each connection to a number so customers can use their keypad to navigate through your IVR. Use an audio message to announce the options available.
Play message
Upload an audio file or use our Text-to-Speech converter to add greetings, updates or provide extra information to customers at any point in your menu.
Queue
Transfer calls to an inbound queue or even redirect calls to another IVR so that customers reach the right people, as quickly as possible.
Capture
Collect and store key presses from the customer with the Capture component. Add an audio prompt and save the data entered.
Post
Send customer information to a third party service, allowing you to build data collection systems or verify their identity.
Dial
Transfer a call out of your system by entering a number for the IVR to automatically dial. Useful for transferring calls between departments or external locations.
Say digits
Repeat values stored in a variable back to customers using our Text-to-Speech converter. Customers can confirm their information to increase accuracy.
Outcome
Set an outcome against a call when the caller passes this component. Use it to dynamically update the outcome of the call based on the options selected.
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