Whether you're walking the office floor, working from home or away on business you can always access your live dashboard, real time status reporting and instant messaging anywhere you can get online.
A quick overview of performance statistics
Add your own combination of widgets to show the information and stats you need to manage your contact centre.
Your contact centre dashboard is always kept in sync with EasyContactNow on the web. Our range of widgets includes digestible activity and performance metrics, along with useful productivity tools like notes and to-dos.
Get a snapshot of the current status of all staff and see how busy teams and queues are. Analyze activity and identify bottlenecks so resources can be reallocated to keep everything running smoothly.
Use filters to focus on teams, individuals or queues to drill down into a detailed history of each person's interactions. See their daily statistics so you can identify your top performing staff.
Share information with colleagues instantly
Send and receive messages so being out of the office doesn't mean you're out of the loop. Instant Messaging is built into EasyContactNow Monitor for iPad so you can stay in touch wherever you are.Download on theApp Store