Multichannel Contact Centre Solutions

Interact with customers across Voice, SMS, Chat and Email from one unified communication solution.

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EasyContactNow lets you easily communicate across multiple touchpoints so you are always available and ready to engage your customers.

Voice

The most personal way to communicate.

Personal and immediate

Voice, enables you to engage with your customers in a personal and immediate way whilst providing the fastest resolution of any channel, whatever the nature of your customer’s query, EasyContactNow can help you resolve it quickly.

Easily make and take calls

EasyContactNow has an easy and powerful call management interface. Agents can be served calls from one of our dialler modes. Or they can simply tap in the number to your phone direct or click a contact from your phone book to start a dialling.

You can put callers on hold, transfer a customer, tag calls or add notes to provide the best experience for your customers.

SMS

Fast and simple messaging for any type of notification.

Contact customers instantly

SMS is the most versatile way to get important information out to your customers quickly. Being able to instantly send messages means customers are always kept up-to-date. Keeping in contact with customers will build stronger connections.

Versatile messaging capabilities

Messages can be composed and sent instantly, even during a call. Whether it's a confirmation, appointment reminder or notification you can always deliver timely messages. EasyContactNow also provides broadcast messaging to send updates to multiple customers simultaneously for special promotions or important announcements.

Increase customer satisfaction by making it easy for them to contact you using their preferred channel. Wherever your customers are you'll be ready for them.

Chat (Due 2016)

Enhance your customers' online experience

Instant interaction

Chat is an easy way for customers to ask questions and get assistance right on your website. Chatting directly with customers gives you a fantastic opportunity to increase customer satisfaction, plus your staff can provide relevant information such as links and documents exactly when they're needed.

Plugin and customise

Our chat plug-in can be customised and installed anywhere on your website so customers can contact you whenever they need to. Incoming conversations can be routed to specific teams so your customers receive the highest level of assistance from your staff. EasyContactNow seamlessly blends channels together so you can handle everything from a unified interface that lets users see all the information they need.

Email (Due 2016)

Trackable, speedy customer interactions

EasyContactNow Multichannel - Email Inbox

Quickly respond

Customers love email. It's fast, easy and free. EasyContactNow lets you quickly reply with a message that's helpful and personal. Give your staff an inbox that has all the features you'd expect and some extra tools to help them keep the customer satisfaction scores sky high.

Effective tools

Our intuitive inbox means you can easily handle requests on a huge scale. Managing your incoming emails is easy with custom filters and routing so that messages are organised for your teams. Quickly respond by selecting pre-set template replies so the bulk of your workload is dealt with in seconds, increasing your response rates.

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