- How we use your information
- With whom do we share your information?
- Collection and use of your customers’ personal information by you when using our products and services
- Your rights
- Internet-based transfers
- Other websites
- Contact details
What information do we collect from you?
To use our products and services, you will need to register with us and pay for such products and services. During the registration/payment process, we may collect personal data relating to individuals, including name, address, email address, telephone number and/or payment card details. We may also collect personal data relating to individuals in the context of our reseller programme, if you register as a third party distributor of our services. Personal data may also be provided to us when you correspond with us (for example, when you send us an email using the email address provided on the website).
We also collect certain information automatically about visitors to the Site, as described in the section headed “Cookies” below.
How we use your information
We use the information we collect from you for the following purposes:
To process your payment and to provide you with the information, products or services that you have requested from us;
- To respond to your correspondence, so that we can reply to your enquiries and requests in an efficient and effective manner;
- To enable you to register with the Site, and to administer records about your ContactNow account;
- To understand the interests of the Site visitors, so that we can continuously improve our website offering;
- To notify you about special offers on our products and services that may be of interest to you.
With whom do we share your information?
To protect your credit, debit or charge card against use without your consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third party databases. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated in accordance with the Data Protection Act 1998.
We may share your personal information with our service providers and agents for the provision of services to ContactNow or on its behalf. We do not authorise these third parties to use or disclose your personal data except for the purposes of providing the services we request of them.
From time to time, we may disclose your personal information to any third party that purchases all or substantially all of our assets and business, as well as to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
We may also generate, use and disclose aggregated and/or anonymised information and statistics about visitors to the Site for marketing and strategic purposes. However, no visitor will be individually identifiable from these aggregated and/or anonymised information and statistics.
Collection and use of your customers’ personal information by you when using our products and services
By registering with us and setting up a campaign, you will be using our products and services to make calls to and/or receive calls from your customers. You acknowledge that you are the data controller of the personal data relating to your customers and are responsible for complying with any obligations under the Data Protection Act 1998 and any other applicable legislation, including without limitation in respect of any live interception of the calls between you and your customers and any recording and storage of those calls.
If your customers have queries or complaints in respect of your campaign, you agree that you will ask them to direct these queries/complaints to you and you discharge and indemnify us from any and all liabilities originating from your dealings with your customers.
You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. Please contact us at the email address listed below should you wish to do so.
Please note that we are entitled to charge a small fee (currently £25) for providing you with copies of personal information we may hold about you.
Security is very important to us. SSL encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of your personal information.
While we take appropriate technical and organisational measures to protect the security of personal data, as outlined above, you understand and agree that the Internet has inherent vulnerabilities and that no security system can be guaranteed 100% secure. Accordingly, we cannot guarantee security in respect of the information that you transmit through the Site.
What are cookies?
Cookies are small text files that websites often store on computer hard drives of visitors to their sites. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. A cookie contains a unique number, which is used to recognize your computer when a user of your computer returns to a website that it visited previously.
There are two broad categories of cookies – ‘first party cookies’ and ‘third party cookies’. First party cookies are cookies that are served directly by the website operator to your computer, and are used only by the website operator to recognise your computer when it revisits that site. Third party cookies are served by a service provider on behalf of the website operator, and can be used by the service provider to recognise your computer when it visits other websites. Third party cookies are most commonly used for website analytics or advertising purposes.
First party cookies
The Site serves the following cookies to your computer for the purposes outlined below:
- Collect information that will help us understand visitors’ browsing habits on our website;
- Compile statistical reports on website activity, e.g. number of visitors and the pages they visit;
- Temporarily store any information which you may enter in tools, such as calculators or demonstrations on our website;
- in some cases, remember information about you when you visit our site. We may need to do this to provide some of our services.
Third party cookies
The Site uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the Site and compiles reports for us on activity on the Site. Google may store the information collected by the cookie on servers in various countries. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using the Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Setting your cookie preferences
The “help” portion of the toolbar on most Internet browsers will tell you how to change your browser cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. For further information about cookies and how to control their use, please visit the following third party educational resources: www.allaboutcookies.org and www.youronlinechoices.eu.
Given that the Internet is a global environment, using the Internet to collect and process personal information may involve the transmission of personal information on an international basis. Therefore, by browsing the Site and communicating electronically with us, you acknowledge our processing of personal information in this way. However, we will endeavour to protect all personal information collected through the Site in accordance with data protection standards.
The Relay Building,
114 Whitechapel High Street,
Last updated: 6 October 2016